We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. 

We offer everything from a single source, from IT strategy consulting to the development, service and support of complex IT infrastructures. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - either through our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. We provide teachers and students with everything they need for the modern classroom and thus have digitalisation fully under control.

Job description

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. 

We offer everything from a single source, from IT strategy consulting to the development, service and support of complex IT infrastructures. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - either through our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our Education Services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. We provide teachers and students with everything they need for the modern classroom and thus have digitalisation fully under control.

What you can expect from us

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision-making processes, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development programmes.

  • A permanent, financially secure and long-term position
  • Regular internal and external training
  • State-of-the-art office space based on the "New Work" concept as well as chill-out & creative areas
  • An attractive contribution to the company pension scheme including individual counselling by an external service provider
  • A Germany ticket and JobRad offers for travelling to work in comfort
  • Flat hierarchies and open communication
  • A team kitchen and a canteen
  • Regular team events
  • 30 days holiday + 4 customary days
  • Fresh fruit every week as well as coffee, tea and water as much as you like

Your tasks include

  • Der Support von Schulen und Geschäftskunden vor Ort
  • Die eigenständige Fehleranalyse und das Erstellen von Incidents
  • Die Installation/Konfiguration der IT-Infrastruktur beim Kunden
  • Die Durchführung von Administrations- und Wartungsarbeiten
  • Die Erstellung von Dokumentationen und Pflege der Wissensdatenbank
  • Die Schulung von IT-Ansprechpartnern (m/w/d)
  • Die Weiterentwicklung der digitalen Produkte für Kunden

What you bring with you

  • Du hast eine IT-bezogene Berufsausbildung oder entsprechende nachgewiesene Berufserfahrung
  • Mit den gängigen PC-Betriebssystemen im MS Windows Umfeld kennst Du dich bestens aus
  • Du verfügst über Erfahrung im Support von Druckern und anderer IT Peripherie sowie im Support von Netzwerken
  • Idealerweise hast du bereits mit einem Ticketsystem gearbeitet
  • Du arbeitest selbstständig ebenso gut wie im Team und bist bereit, Dich in neue Themen einzuarbeiten
  • You are characterised by a good technical understanding, a pronounced service and solution orientation as well as a structured and careful way of working
  • You have a class B driving licence
  • Fließend Deutsch in Wort und Schrift setzen wir voraus – Englisch ist von Vorteil

Du bringst (noch) nicht alle gewünschten Anforderungen mit? Wir freuen uns dennoch sehr auf Deine Bewerbung, damit wir uns gemeinsam weiterentwickeln können.

About the company

We, NetCologne IT Services, are a subsidiary of the telecommunications provider NetCologne. As a reliable partner from Cologne, we supply companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalisation. From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - from our Cologne service desk or on site. From our modern, certified data centre in Cologne, we offer innovative managed services including individually tailored cloud computing solutions. With our education services, we turn school IT into enterprise IT: from IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, schools have digitalisation fully under control.

Our benefits

  • Promotion opportunities
  • Company pension scheme
  • Company bike
  • Company car
  • Flexible working hours
  • Home office
  • Public transport ticket/subsidy
  • Team building
  • Further training