TECHNICAL CONSULTANT (M/F/D)

Good service is extremely important to us. Because we want to provide our customers with the best possible support in every respect. All the better if helping, accompanying and advancing is a matter close to your heart, where you can realise your full potential. 

Job description

Good service is extremely important to us. Because we want to provide our customers with the best possible support in every respect. All the better if helping, accompanying and advancing is a matter close to your heart, where you can realise your full potential. 

Your tasks include

Competent help: As part of our service team, you will provide our customers with competent support at the contractually agreed times. Have you received error messages? You record them, create the documentation, ensure correct classification and reproduction.

Clever solutions: You do everything you can to ensure that customers go from "How is that supposed to work?" to "Ah, now I know!". You are not fazed by complex enquiries and always find the right answer, right through to the installation of the solution. 

Continuous monitoring: When troubleshooting, you keep an eye on the entire process - right through to successful completion. This helps us to organise the service even better and more efficiently.

What you bring with you

  • Successfully completed training or studies specialising in application development, computer science
  • Mandatory: knowledge of databases, complex software-based systems
  • Programming skills are also essential
    Ability to analyse and rectify faults: quickly identify, analyse, reproduce and solve them
  • Windows knowledge desirable
  • Strong communication skills and enjoyment of direct customer contact
  • High service orientation
  • quick comprehension
  • Structured way of working and initiative
  • Good written and spoken German and English skills

About the company

We develop and distribute software solutions for all aspects of factoring and are one of the market leaders in Europe. Our customers include regional and global banks, financial institutions and companies. We were founded almost 25 years ago and now have over 70 colleagues from Germany and abroad working for us.

Our benefits

  • Special equipment
  • Company pension scheme
  • Financial incentives
  • Company bike
  • Fitness programme
  • Flexible working hours
  • Home office
  • Further training